Frequently Asked Questions
What is the minimum hire period?
We require a minimum hire period of one day for all our equipment.
Can I pick up the equipment myself or do you offer delivery?
Yes, you can collect the equipment if you have the appropriate truck or towing vehicle. We also provide delivery services.
What can I tow with my car ?
Normally a 1.7 t Excavator is what a standard Ute or 4x4 can tow.
There are expectations so if you need more info please contact us directly.
Which areas do you serve?
We provide services throughout Perth and regional Western Australia.
How far do you deliver?
We deliver offer a delivery network across Australia. Please contact us to discuss delivery options.
Do the machines come with fuel?
Yes, all our equipment is supplied with a full tank of fuel.
Am I responsible for refueling the machine before returning it?
Yes, you need to refuel the machine before returning it. Alternatively, we can handle refueling for an additional fee.
Can I get a quick tutorial on how to operate the machine?
Absolutely, we provide a basic operational guide upon delivery.
Is it possible to extend the hire period?
Yes, you can extend the hire period depending on equipment availability. Please get in touch with us to arrange this.
What should I do if the equipment breaks down?
In case of any malfunction please contact us on 1300 820 603 immediately
Do I need a special license to hire the equipment?
No special license or ticket is required to hire our machines.
What is the process for booking equipment?
You can book equipment by contacting us via phone or through our online booking system.
Are there any hidden fees I should be aware of?
No, all costs will be clearly outlined in your quote, including any potential additional charges.
What payment methods do you accept?
We accept all major credit cards, bank transfers, and cash payments.
How do I cancel my booking?
Cancellations can be made by contacting our office. Please refer to our cancellation policy for details on potential charges.
Do you offer long-term hire options?
Yes, we provide long-term hire options. Contact us to discuss your needs.
Is there a discount for multiple item hires?
Yes, we offer discounts for hiring multiple items. Please inquire for more details.
What safety measures should I take while operating the equipment?
We provide a safety guide with every rental. Please adhere to all safety instructions.
Are your machines regularly serviced?
Yes, all our equipment is regularly serviced and maintained to ensure optimal performance.
Do you provide operators with the equipment?
Yes, operators can be arangedupon request for an additional fee.
What types of equipment do you offer?
We offer a wide range of equipment including excavators, loaders, skid-steer loaders, mini-excavators, and various attachments.
Can I hire attachments separately?
Yes, attachments can be hired separately.
How do I know what size machine I need?
Our team can assist you in selecting the right machine for your project. Just give us a call to discuss your requirements.
Can I hire equipment on weekends and holidays?
Yes, our services are available on weekends and public holidays.
What happens if I return the equipment late?
Late returns may incur additional charges. Please contact us if you foresee any delays in returning the equipment.
Can I transport the equipment in my own vehicle?
Yes, as long as your vehicle meets the necessary requirements for safe transport.
Do you offer on-site support?
Yes, we provide on-site support and troubleshooting if needed.
Can I schedule a delivery time?
Yes, you can schedule a specific delivery time when you book your equipment.
What is included in the hire cost?
The hire cost includes the equipment rental, basic operational guide, and a full tank of fuel.
How can I ensure the equipment is available when I need it?
We recommend booking as early as possible to ensure availability.
Are there any restrictions on where I can use the equipment?
Our equipment can be used at various sites, but please inform us of any specific location requirements or restrictions.
What should I do if I damage the equipment?
If any damage occurs, please notify us immediately. In some circumstances we can reduce further damage or arrange parts prior to reduce downtime.
Do you offer training for operating the equipment?
We provide a basic tutorial upon delivery, but for detailed training, we can arrange a trained and accredited trainer for your project.
Is there a minimum age requirement for operating the machines?
Yes, operators must be at least 18 years old.
Can I hire equipment for use outside of Western Australia?
Please contact us to discuss your specific requirements if you need equipment for use outside of Western Australia we can make arrangements
How soon can I get the equipment after booking?
We strive to deliver as quickly as possible. Delivery times will be confirmed at the time of booking Sometimes we can mobilize equipment quicker than ordering a pizza.
What are your office hours?
Our office is open from 7 AM to 5 PM, Monday to Friday. Weekend and after-hours support is available by appointment.
Can I get a quote before booking?
Yes, we provide free quotes. Contact us to discuss your needs.
Are there any additional costs for delivery?
Delivery charges are based on distance and size. Machines when being collected should be clean with there associated attachments next to the machine.
This keeps out trucks on time.
What should I do if I have a question not covered here?
Please contact us directly, and our team will be happy to assist you with any additional questions.
